Frequently Asked Questions

Every bag at BellaBella undergoes a rigorous multi-point authentication process conducted by our team of luxury handbag experts. We examine hardware, stitching, materials, serial numbers, date codes, and overall craftsmanship against authentic reference pieces. Our authenticators have years of experience with luxury brands and stay updated on the latest authentication techniques.

Yes, every purchase comes with a BellaBella certificate of authenticity that details our authentication process and guarantees the item's genuineness. This certificate can be used for insurance purposes or future resale.

We offer a 14-day return policy from the date of delivery. Items must be returned in the same condition as received, with all original packaging and authentication materials. The bag should show no signs of wear or use beyond initial inspection.

Contact our customer service team within 14 days of receiving your order. We'll provide you with a return authorization number and prepaid shipping label. Please include the return authorization number with your package.

Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method used for the purchase.

Final sale items, personalized items, and bags that show signs of wear beyond initial inspection cannot be returned. These restrictions will be clearly marked on the product page.

We use a detailed condition grading system: Excellent (like new with minimal signs of use), Very Good (light wear with no major flaws), Good (moderate wear but well-maintained), and Fair (noticeable wear but still functional). Each listing includes detailed photos and condition descriptions.

Currently, we ship within Sweden and to select European countries. International shipping rates and delivery times vary by destination. Please check our shipping page for current rates and restrictions.

You can reach our customer service team via email at hello@bellabella.se or through our contact form. We typically respond within 24 hours during business days.